FAQs

Have questions regarding your parts purchase, shipping, warranty, or anything else? Check out of FAQs below or feel free to call us at (888) 230-0030.

Q: How long does shipping usually take?
A: Most parts arrive in 5 business days or less. If you need further specifics or if it has been longer than 5 days, please reach out to us for tracking info.

Q: How do I know which part I need?
A: If you aren’t sure which specific engine, trans, t-case, etc. applies to your vehicle please send us an email at sales@prime-part.com or feel free to give us a call at (888) 230-0030.

Q: I do not see the part I need listed on your website. Does that mean you do not carry it?
A: We carry many different parts for almost all makes and models and are constantly adding content to our website. If you do not see what you are looking for chances are we DO have it. Please send us an email or call us to check availability.

Q: Can I order parts that are not originally for my vehicle? (ex. engine/trans swaps, adding turbos, etc.)
A: Absolutely! Please send us an email or give us a call so that we can make sure you get the exact part you are looking for. (Note – custom applications and modifications can affect the warranty on our parts)

Q: How do I return my core?
A: Please fill out and return our core form under our core returns tab. A customer service representative will contact you with further instructions once we have received your form.

Q: How long will it take for my core charge to be put back in my account?
A: Once your core has been received and processed by our core department, your core charge will be credited to your account within 5 business days. (Please note due to the volume of core returns, shipping, and processing returning a core to one of our facilities can take up to two weeks).


Friendly Customer Service

A Prime Parts Specialists representative will be with you every step of the way to ensure you get the correct engine quickly and have a hassle-free experience returning the core! Prime Parts stands behind our remanufactured engines for up to 3 years and 100k miles!

Contact us today from 8am-5:30pm CST toll free (888) 230-0030 or email us at sales@prime-part.com.

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