When you purchase from Prime Parts Specialists, the customer service does not end when you receive the part. We offer warranties on all of our parts starting at 1 year and 12k miles all the way up to 3 years and 100k miles. If any issues come up getting assistance is easy; simply pick up the phone and call us, one of our customer service representatives will walk you through the entire process of submitting a claim.
All of our engines come with a 3-year 100k mile no-fault warranty. If an issue arises with your engine within the warranty period, we will replace it and pick up the defective unit at no cost to you! If your engine was installed at a professional shop, labor will be paid at book rates at up to $50 per hour.
Transmissions / Transfer Cases
Our transmissions and transfer cases come with 3 different options for warranties; 12 months 12k miles, 18 months 18k miles, 24 months 24k, or 36 months 100k miles. If any issue arises with your part purchase in the warranty period, we will replace it and pick up the defective unit at no cost to you!
All axles come with a 3-year 100k mile warranty. If you have an issue within the warranty period, we will replace it and pick up the defective unit at no cost to you!
Turbos / Turbochargers
All of our turbochargers come with a 1-year unlimited mile warranty. If an issue arises within your warranty period, we will replace the turbo and pick up the defective unit at no cost to you!
Used / Recycled Parts
Some of our used / recycled parts will come with a warranty, however due to the varying availability and different suppliers we are unable to give blanket warranty info as they will differ from part to part. When you receive a response to your quote request on used parts it will include the warranty info for the part that is quoted.
Friendly Customer Service
A Prime Parts Specialists representative will be with you every step of the way to ensure you get the correct engine quickly and have a hassle-free experience returning the core! Prime Parts stands behind our remanufactured engines for up to 3 years and 100k miles!
Contact us today from 8am-5:30pm CST toll free (888) 230-0030 or email us at firstname.lastname@example.org.